Rules for buying and selling goods in the Muzi.lt e-shop

Definitions

1.1. Seller - SE Center of Registers of the Republic of Lithuania, private legal entity UAB Scenos servisas registered in the Vilnius branch of the Register of Legal Entities, legal entity code 300646910, VAT payer code LT100003432810, registered office address Kauno str. 15, LT-68178 Marijampolė, correspondence address Kauno str. 15, LT-68178, Marijampolė.

 

1.2.Muzi.lt - electronic store located at https://www.muzi.lt.

 

1.3. Buyer - 1) an able-bodied natural person, ie a person who has reached the age of majority and whose capacity is not restricted by court order; 2) a minor between the ages of fourteen and eighteen who has the consent of his or her parents or guardians, unless he or she is emancipated; 3) a legal person; 4) duly authorized representatives of all the above persons.

 

1.4. Parties - the Buyer and the Seller together.

 

1.5. Seller's partner - a legal entity: 1) selling goods or providing services to Muzi.lt, as well as a legal entity used to fulfill the Buyer's order; 2) with whom joint actions or projects are carried out Muzi.lt, on the websites of this legal entity or in any media in which Muzi.lt and this legal entity will be described.

 

1.6.Personal data means any information relating to a natural person, a data subject whose identity is known or can be directly or indirectly established by means of data such as a personal code, one or more personal, physical, physiological, psychological, economic, cultural or social characteristics.

 

1.7. Rules - these “Rules of purchase and sale of goods in the electronic store Muzi.lt”.

 

1.8.Account - the result of the Buyer's registration in Muzi.lt, due to which an account (account) protecting his personal data and order history is created.

 

1.9. Goods collection points - Goods collection points belonging to the Seller at the addresses: Kauno str. 15, LT-68178, Marijampolė.

 

General provisions

2.1. The Buyer confirms the Rules after getting acquainted with them and ticking the box next to the statement “I have read the rules of buying and selling goods in the e-shop Muzi.lt and I agree with them”. The Rules approved in this way are a legal document binding on the Parties, which establishes the rights and obligations of the Buyer and the Seller, the conditions of purchase and payment for goods, delivery and return procedures, liability of the parties and other conditions related to purchase and sale of goods Muzi.lt.

 

2.2. Only Buyers have the right to buy Muzi.lt as defined in Clause 1.3 of the Rules. By approving the Rules, the Buyer confirms that he has the right to purchase goods from Muzi.lt.

 

2.3. In case of necessity or in the circumstances provided for in the legal acts of the Republic of Lithuania, the Seller has the right to change, amend or supplement the Rules. Buyers will be informed about this by logging in to Muzi.lt or Muzi.lt when purchasing goods for the first time after the entry into force of the new version of the Rules. In order to ensure that the Buyers are acquainted with any changes to the Rules, a link to the new version of the Rules will be sent to the Buyers' e-mail addresses provided by the Seller. The new version of the Rules shall enter into force upon its publication by Muzi.lt.

 

2.4. If the Seller has the right or obligation to provide the Buyer with information or documents by e-mail, in all cases the Buyer is responsible for providing the Seller with a valid e-mail address belonging to the Buyer.

 

Ordering goods, the moment of establishing a legal relationship of purchase and sale

3.1. The buyer can order goods from Muzi.lt by choosing one of the following methods:

 

 3.1.1. by registering on Muzi.lt online (entering your registration name and password);

 

 3.1.2. without registering online at Muzi.lt;

 

 3.1.3. telephone;

 

 3.1.4. At collection points.

 

3.2. When ordering the goods in one of the ways specified in clauses 3.1.1 - 3.1.2 of the Rules, the Buyer must indicate his Personal Data necessary for the proper execution of the order of goods in the relevant information fields provided by the Seller.

 

3.3. When the Buyer, having selected the purchased product or service and formed a shopping cart, performs all the order steps, the last of which is the selection and confirmation of the payment method, it is considered that the Seller and the Buyer have a purchase-sale legal relationship and a purchase-sale agreement. The Seller shall send the Buyer a link to the applicable Rules together with the order confirmation to the e-mail address provided by the Buyer.

 

3.4. Each Buyer's order is stored in the Muzi.lt database.

 

Buyer 's rights

4.1. The Buyer has the right to purchase goods and order services from Muzi.lt in accordance with the procedure established by these Rules. When ordering the goods offered by the Seller's partners marked with the mark "Partner's goods" or the services provided by the Seller's partners, the Buyer may be subject to the conditions of provision of goods or services set by the Seller's partners.

 

4.2. The Buyer has the right to cancel the order in accordance with the procedure established by these Rules.

 

4.3. The Buyer has the right to withdraw from the contract in accordance with the procedure established by these Rules.

 

4.4. The Buyer has the right to change or return the purchased goods in accordance with the procedure established by the Rules.

 

4.5. The Buyer has other rights established in these Rules and legal acts of the Republic of Lithuania.

 

Obligations of the buyer

5.1. When using Muzi.lt, the Buyer must fulfill its obligations, comply with these Rules, other conditions clearly indicated by Muzi.lt, and not violate the legal acts of the Republic of Lithuania.

 

5.2. The Buyer must pay for the ordered goods or services and accept them in accordance with the procedure established by these Rules. Having chosen to collect the goods at the Goods collection point, the Buyer must pick them up at the selected Goods collection point within the terms specified in the Rules.

 

Seller 's rights

6.1. The Seller has the right to change, suspend or terminate the operation of certain Muzi.lt functions or part of them, as well as to change the layout of the elements in Muzi.lt.

 

6.2. The Seller has the right to suspend or terminate the activities of Muzi.lt. In this case, all accepted and confirmed Buyers' orders are terminated and new orders are not accepted.

 

6.3. The Seller has the right to change the scope or method of providing the services provided by Muzi.lt, suspend, terminate the provision of the services or a part thereof, tax the services or a part of the services.

 

6.4. If the Buyer tries to damage the stability, security or fails to fulfill its obligations, the Seller has the right to immediately and without prior notice restrict or suspend the Buyer's access to Muzi.lt or, in exceptional cases, cancel the Buyer's Account.

 

6.5. The Seller has the right to cancel his order without prior notice to the Buyer, if the Buyer, having chosen the payment method provided for in Clause 8.2.2 of the Rules, does not pay for the goods within 3 (three) working days.

 

6.6. When the Buyer chooses the payment method provided for in Clause 8.2.1 of the Rules, the Seller has the right to contact the Buyer with the details specified in the order in case of uncertainties regarding the information provided in the order. In this case, the term of delivery of the goods starts from the day of contact with the Buyer. The Seller has the right to cancel the order without prior notice to the Buyer, i) if the Seller fails to contact the Buyer within 2 (two) working days after placing the order, or ii) if the Buyer does not provide the requested information to the Seller within the deadline specified by the Seller, or iii) verification of personal data.

 

6.7. The Seller has other rights established in these Rules, other Muzi.lt documents and legal acts of the Republic of Lithuania.

 

Obligations of the seller

7.1. The Seller undertakes to enable the Buyer to use the services provided by Muzi.lt under the conditions set forth in these Rules and other Muzi.lt documents.

 

7.2. The Seller undertakes to clearly and intelligibly provide Muzi.lt with the information provided to the Buyer in Article 6.2287 of the Civil Code of the Republic of Lithuania.

 

7.3. The Seller undertakes to respect the privacy of the Buyer. To process the Buyer's Personal Data only in accordance with the procedure established by the Rules and legal acts of the Republic of Lithuania.

 

7.4. Before submitting the order, inform the Buyer about the suspension or termination of Muzi.lt functions significant for the execution of the order, as well as the changes specified in clauses 6.2 - 6.3 of the Rules. Submission of information Muzi.lt is considered appropriate information.

 

7.5. Under the conditions provided for in the Rules, the Seller undertakes to present the goods ordered by the Buyer and to accept the goods returned by the Buyer.

 

7.6.If the Seller is unable to deliver the ordered product to the Buyer due to important circumstances, he undertakes to offer the Buyer a product analogous or as similar as possible in its characteristics. If the Buyer refuses to accept the product, which was offered as analogous or similar, the Seller undertakes to return the money paid to the Buyer within 14 (fourteen) working days, if a prepayment has been made, and in all cases to cancel the order.

 

7.7. The Seller, disagreeing with the Buyer's requirements, must provide the consumer with a detailed reasoned written answer no later than within 10 (ten) calendar days from the date of receipt of the Buyer's application, unless otherwise provided by the legislation of the Republic of Lithuania and the European Union.

 

7.8. The Seller undertakes to perform other obligations imposed on the Seller by the Rules and legal acts of the Republic of Lithuania.

 

Commodity prices, payment procedure and terms

8.1. Prices of goods until 2014. 31 December (inclusive) Muzi.lt and the formed order are indicated in litas, including the amount of VAT valid at that time according to legal acts. Since 2015 January 1 prices are given in euros. Taking into account the transition period related to the introduction of the euro in the Republic of Lithuania provided for in the legal acts of the Republic of Lithuania, prices from 2014 August 22 until 2014 31 December (inclusive) are indicated in both litas and euros.

 

8.2. The Buyer may pay for the ordered goods in one of the following ways:

 

 8.2.1. In cash at the collection point;

 

 8.2.2. By bank transfer;

 

8.3. By approving the Rules, the Buyer agrees that the purchase documents of the goods - VAT invoices, which are also guarantee vouchers for the goods, shall be submitted to him together with the ordered goods. VAT invoices shall indicate the goods selected, their quantity, the discounts granted, the final price of the goods, including all taxes, and any other information required for the approval of the accounting legislation.

 

8.4. The price of the goods may not change after the Seller has confirmed the order, except in cases when: the price of the goods has changed due to a technical error in information systems or other objective reasons beyond the Seller's control. If in this case the Buyer does not agree to purchase the product at a new price, the Buyer may cancel the order by informing the Seller within 2 (two) working days. If the order is canceled in accordance with the procedure provided for in this clause, all amounts paid by the Buyer shall be refunded.

 

Delivery of goods

9.1. When ordering the goods, the Buyer may choose one of the methods of presentation of the goods specified in clauses 9.2 - 9.3 of the Rules. Terms of delivery and prices are provided at https://www.muzi.lt/p/1-pristatymas.

 

9.2.If the Buyer chooses the home delivery service during the order:

 

 9.2.1.The Buyer undertakes to indicate the exact place of delivery of the goods.

 

 9.2.2.The buyer undertakes to accept the goods himself. A valid identity document (identity card, passport or a new model driving license) must be presented upon acceptance of the goods. If the Buyer cannot accept the goods himself and the goods have been delivered to the address specified by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong person.

 

 9.2.3.The goods are delivered by the Seller or his authorized representative.

 

 9.2.4. The home delivery service fee does not include the delivery of the ordered goods - the buyer can order this service additionally.

 

9.2.5 Failure to deliver the shipment (the customer does not respond, the customer is not at the specified shipment address or the customer cannot accept the shipment for other reasons), then the customer must pay for the re-shipment.

 

9.3. The Buyer may collect the goods free of charge at one of the Goods collection points. If the Buyer chooses the following method when placing the order:

 

 9.4.1. The ordered goods must be picked up no later than within 3 (three) working days after the Seller has informed the Buyer by e-mail that the goods can be picked up.

 

 9.4.2. The goods may be picked up only by the person who placed the order or the person specified at the time of placing the order. When picking up the goods, it is necessary to have a valid identity document (identity card, passport or a new model driving license) with the Seller's employee.

 

9.5. The Seller shall deliver the goods to the Buyer in accordance with the terms specified in the descriptions of the goods. These terms are preliminary and do not apply in cases when the Seller does not have the required goods in stock and the Buyer is informed about the shortage of the goods ordered by him. By approving these Rules, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms and other conditions of delivery of the goods. If the Seller does not deliver the goods within the additional term, the Buyer may exercise the right established in Clause 11.1 of the Rules - to withdraw from the contract of purchase and sale of goods or services.

 

9.6. The Seller is released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties or due to circumstances depending on the Buyer.

 

9.7. Upon delivery of the Goods to the Buyer, the Buyer must together with the Seller or his authorized representative check the condition of the consignment and the product (s) and sign the delivery-acceptance document of the consignment. After the Buyer signs the delivery-acceptance document, it is considered that the goods have been delivered in proper condition, there are no violations, the cause of which is attributable to non-factory defects, and there are no discrepancies in the product (s). Noticing that the packaging of the delivered product is damaged (wrinkled, wet or otherwise externally damaged), the product (s) is (are) damaged and / or the product (s) is in an incorrect configuration, the Buyer must indicate this in the product delivery-acceptance document and , in the presence of the Seller or his representative, to draw up a report of damage / non-conformity of the free-form consignment and / or the product (s).

 

9.8.The risk of accidental death or damage of the goods passes to the Buyer from the moment the goods are handed over to the Buyer.

 

9.9.If in accordance with Clauses 9.2 - 9.4 of the Rules the Buyer does not take back the goods within the set term or fails to deliver them to the Buyer and the Buyer has paid for the goods and their delivery, representatives contact the Buyer about another delivery time and / or method. If the Buyer still does not collect the goods or fails to deliver them, such goods are returned to the Seller, the order is canceled and the Buyer is refunded the money paid for the goods, after deducting the bank charges applicable to the Seller, if applicable.

 

9.10.If in accordance with Clauses 9.2 - 9.3 of the Rules the Buyer does not take back the goods within the set deadline or fails to deliver them to the Buyer and the Buyer has not paid for the goods, such goods are returned to the Seller and the order is canceled.

 

Product quality guarantee and expiration date

10.1. The characteristics of each product sold by Muzi.lt are indicated in the product description attached to each product.

 

10.2. The goods offered for sale by the seller are of appropriate quality, ie the characteristics of the goods correspond to the description of the goods. The product complies with the consumer sales contract if:

 

 10.2.1. The product corresponds to the description provided by the Seller and has the same characteristics as the product provided by the Seller as an example or model when advertising that product Muzi.lt;

 

 10.2.2. The product is suitable for the use for which this type of goods is normally used;

 

 10.2.3. The product complies with the quality indicators that are usually characteristic of the same type of goods and which the Buyer can reasonably expect based on the nature of the goods and public statements made by the manufacturer, his representative or seller, including advertising and marking of the item.

 

10.3. The Seller is not responsible for the fact that the goods in Muzi.lt in their size, shape, color or other parameters may not correspond to the actual size, shape, color or other parameters of the goods due to the characteristics of the monitor used by the Buyer or other technical reasons. The buyer is advised to read the product description.

 

10.4. The Seller provides a quality guarantee valid for a certain period of time for different types of goods, the specific term and other conditions of which are indicated in the descriptions of such goods or together with the invoice of the goods, which corresponds to the warranty card.

 

10.5. The quality guarantee provided by the Seller does not limit or restrict the rights of consumers, which are established by legal acts after purchasing a product or service of inappropriate quality.

 

10.6. The seller does not provide warranty maintenance services for goods:

 

 10.6.1. If the center (s) providing warranty service is (are) outside the Republic of Lithuania, the Seller shall organize the sending of the Goods to such center (s);

 

 10.6.2. If the center (s) providing warranty service is located in the Republic of Lithuania, the Buyer shall be directed to such center (s).

 

10.7. The information contained in the information media is not covered by the warranty. The cost of data loss or recovery is not covered.

 

10.8.In cases when the legislation sets a certain expiration date for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that he has a real opportunity to use such goods before the expiration date.

 

The right to withdraw from the contract of sale, return and exchange of goods

11.1. The right to withdraw from the purchase and sale agreement

 

 11.1.1. The Buyer has the right to withdraw from the contract of purchase and sale of goods by notifying the Seller thereof without giving a reason within 14 (fourteen) days. The Buyer may not exercise this right by concluding one of the agreements listed in Paragraph 2 of Article 6.22810 of the Civil Code of the Republic of Lithuania.

 

 11.1.2. The Buyer shall notify the Seller about the withdrawal from the contract of sale in one of the following ways: by filling in the model withdrawal form [https://www.e-tar.lt/portal/lt/legalAct/dad7f330d05511e3a8ded1a0f5aff0a9] or by submitting a clear statement stating: set out his decision to withdraw from the contract. Notice of withdrawal is sent by e-mail. After receiving the Buyer's notification, the Seller shall immediately send an acknowledgment of receipt of the notification.

 

 11.1.3. The term of 14 (fourteen) days provided for to exercise the right of withdrawal from the sale and purchase agreement shall be calculated as follows: a. when a contract of sale is concluded, from the date on which the Buyer or a person specified by him, other than the carrier, receives the ordered goods; b. if the Buyer has ordered more than one goods in one order and the goods are delivered separately, - from the day when the Buyer or a person specified by him, except for the carrier, receives the last goods; c. if the goods are delivered in different lots or parts, from the day when the Buyer or a person specified by him, except for the carrier, receives the last lot or part; d. if a contract is concluded for the regular delivery of goods within a specified period, from the date on which the Buyer or a person specified by him, other than the carrier, receives the first goods.

 

 11.1.4.If the Buyer has refused the purchase-sale agreement before the goods have been delivered to him, the Seller shall formalize such refusal of the Buyer as a rejection of the order and inform the Buyer accordingly at the e-mail address specified by him. 

 

 11.1.5.If the Buyer has withdrawn from the sales contract after paying for the goods, but before the goods have been delivered to him, the Seller undertakes to return the full amount after deducting the costs incurred by the Seller in collecting and returning the money.

 

 11.1.6. If the Buyer has withdrawn from the purchase and sale agreement after the goods have already been delivered or he has withdrawn it, the provisions provided for in Clause 11.6 of the Rules shall apply.

 

11.2. The seller has an additional money back guarantee

 

 11.2.1.After 14 (fourteen), but not 15 (fifteen) days from the date of delivery or collection, the Buyer has the right to use the additional money back guarantee provided by the Seller to the Buyer, if all returned goods are with authentic labels, protective bags and original packaging, the disposable packaging of the goods is not damaged, ie the goods have not lost the appearance as sold.

 

 11.2.2. The Buyer must notify of the intention to use this guarantee within 15 (fifteen) calendar days from the date of delivery of the goods to the Buyer. The message is sent by e-mail. by e-mail pagalba@muzi.lt, the notification must indicate the returned goods.

 

 11.2.3.If notified within 14 (fourteen) calendar days from the date of delivery of the goods to the Buyer, the provisions of Clause 11.1 of the Rules shall apply.

 

 11.2.4. If the notice is given after the expiry of the period of 14 (fourteen) calendar days, but not later than within 15 (fifteen) calendar days from the date of delivery of the goods to the Buyer, the Buyer shall bear all costs and risks related to the return of the goods. In all cases, the product must be returned to Muzi.lt before the end of the 15 (fifteen) calendar day period from the date of delivery or collection of the product.

 

 11.2.5. The additional money back guarantee applied by the seller cannot be used if the following goods are ordered:

 

 11.2.5.1. Gift vouchers;

 

 11.2.5.2. Packaged goods which have been unpacked after delivery and which are unfit for return due to health protection or hygiene reasons;

 

 11.2.5.3.baby clothes;

 

 11.2.5.4. Toys, baby toys, baby care products;

 

 11.2.5.5. Goods which have been manufactured according to the Buyer's individual order or are obviously adapted to it, or which due to their nature can no longer be returned to the Buyer due to loss (loss) of goods, are perishable or expire;

 

 11.2.5.6.N-18 range products.

 

 11.2.6. The procedure for returning goods and money is provided for in Clause 11.6 of the Rules.

 

11.3.Rules for the exchange and return of goods of appropriate quality

 

 11.3.1. The Buyer has the right to replace the purchased goods with similar goods of different dimensions, shape, color, model or completeness within 14 (fourteen) days from the day of delivery of the goods to him. If there is a price difference when changing the goods, the Buyer must pay the Seller according to the recalculated prices. The Buyer's notification of the wish to exercise the right provided for in this clause of the Rules with the specified returned goods shall be sent by e-mail. email to help@muzi.lt.

 

 11.3.2.If the Buyer does not like the shape, size, color, model or completeness of the purchased goods, the goods shall be replaced and returned in accordance with the 2014 July 22 by resolution no. 738 approved “Retail Rules”. Within the term provided for in Clause 11.3.1 of the Rules, the Buyer has the right to replace and return all goods that are not included in the following list:

 

 11.3.2.1. Tobacco and tobacco products;

 

 11.3.2.2. Perfumery, cosmetics and toilet preparations;

 

 11.3.2.3.photographic and cinematographic goods;

 

 11.3.2.4.printed books, reproductions and other articles of the printing industry;

 

 11.3.2.5. Fabrics;

 

 Carpet flooring, except carpets and rugs;

 

 11.3.2.7.woven men's, boys ', women's or girls' underwear;

 

 11.3.2.8. Baby clothes;

 

 11.3.2.9.Tights, socks, stockings and similar articles;

 

 11.3.2.10.Sewn men's, boys ', women's or girls' singlets and other vests, nightdresses, pajamas and similar articles;

 

 Bras, waistcoats, corsets and similar articles;

 

 Pearls, precious stones, precious metals and articles thereof, except imitation jewelery;

 

 11.3.2.13machines and mechanical appliances;

 

 11.3.2.14.Electrical machines and apparatus, sound recorders and reproducers, and television image and sound recorders and reproducers;

 

 11.3.2.15.ground vehicles

 

 11.3.2.16.ships, boats and floating structures

 

 11.3.2.17.Optical, photographic, cinematographic, measuring, checking, medical or surgical instruments and apparatus;

 

 11.3.2.18 clocks;

 

 11.3.2.19.musical instruments;

 

 11.3.2.20.arm weapons and ammunition;

 

 11.3.2.21.furniture, bedding, lamps;

 

 11.3.2.22.Toys, games, except sports and fishing equipment;

 

 11.3.2.23; works of art, collectors' items and antiques;

 

 11.3.2.24.plants, animals and foodstuffs of appropriate quality;

 

 11.3.2.25.weigh and weigh goods which have been specially prepared, cut, sliced ​​and the like at the request of the consumer.

 

 11.3.3. Upon receipt of the goods, the Seller undertakes to replace them with the same goods only in the shape, size, color, model or completeness specified by the Buyer. If the Seller does not have a product suitable for replacement, he shall return the money paid for the product to the Buyer. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notice of wish to exercise this right, and if the Product is not returned to the Seller, the term provided for in this clause is calculated from the date of return.

 

11.3.4. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.

 

11.3.5. The procedure for returning goods and money is provided for in Clause 11.6 of the Rules.

 

11.4.Rules for exchange and return of goods of poor quality

 

11.4.1. Defects of the sold goods shall be eliminated, low-quality goods shall be replaced, returned in accordance with the procedure established in the Rules and taking into account the requirements of the legal acts of the Republic of Lithuania.

 

11.4.2.If the Buyer has purchased goods of unsatisfactory quality and has indicated this in the delivery-acceptance document of the goods (if not indicated, the provisions of Clause 11.3 of the Rules apply) or the unsatisfactory quality of the goods is The buyer may return the goods and may, at his option, require:

 

 11.4.2.1. That the Seller would eliminate the defects of the goods free of charge within a reasonable time, if the defects can be eliminated;

 

 11.4.2.2. To reduce the purchase price accordingly;

 

 11.4.2.3. That the product is replaced by an analogous product of suitable quality, except in cases when the defects are minor or they are caused by the fault of the Buyer;

 

 11.4.2.4. To return the paid price and withdraw from the purchase and sale agreement when the sale of goods of incorrect quality is a material breach of the order.

 

11.4.3. The Buyer may choose only one of the methods of legal protection provided for in Clause 11.4.2 of the Rules. The Buyer must make his choice when returning the goods. If the Buyer has not been able to implement the method provided for in Clause 11.4.2, the Seller shall offer an alternative method provided for in Clause 11.4.2. The buyer has no right to change the chosen method of redress. The buyer does not have the right to terminate the sales contract if the defect in the goods is insignificant.

 

11.4.4. In order to return the goods to the Buyer, it is necessary to comply with the following conditions:

 

 11.4.4.1. Notify the Seller by e-mail. by e-mail pagalba@muzi.lt, the notification must indicate the returned goods;

 

 11.4.4.2. Submit a document for the purchase of goods, a warranty card (if it has been issued);

 

 11.4.4.3. To submit a free-form application.

 

11.4.5. The Buyer may exercise the right to return goods of incorrect quality within 7 (seven) calendar days from the day of delivery of the goods to him.

 

11.4.6. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods established in the Rules.

 

11.4.7. The Buyer must pay for the delivery costs and the return costs, and the Seller, convinced that the goods have been returned due to improper quality, must return the delivery and return costs incurred by the Buyer, except for the exceptions provided for in the Rules. When returning the goods, Clause 11.6 of the Rules shall be followed.

 

11.4.8. The money shall be returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification about the goods of incorrect quality, and if the goods are not returned to the Seller, the term provided for in this clause is calculated from the day of return. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.

 

11.4.9.Non-refundable for goods that have been intentionally or negligently damaged (exposed to chemicals, water, open flames, high temperatures, sharp objects, etc.), or if the rules of use or storage of the goods have been violated or the goods have been misused or not for its intended purpose.

 

11.4.10.Separate rules for the return of goods of unsatisfactory quality may be provided in the warranty coupons (guarantees) provided with them.

 

11.5. Replacement and return of goods upon delivery of other goods

 

11.5.1.If the goods were delivered to the Buyer, the Buyer must immediately, but not later than within 7 (seven) working days, inform the Seller by e-mail. by e-mail pagalba@muzi.lt or by calling +370 645 08700. The seller undertakes to pick up such goods at his own expense and replace them with suitable goods. In the event that the Seller does not have the ordered goods, he shall return to the Buyer the money paid for the goods. The money shall be returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notice of withdrawal from the contract, and if the Goods are not returned to the Seller, the term provided for in this clause shall be calculated from the date of return. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless

 

11.5.2. The procedure for returning goods and money is provided for in Clause 11.6 of the Rules

 

11.6. Procedure for return of goods and money

 

11.6.1. For goods purchased from Muzi.lt Partners, the Buyer must contact directly the specific Muzi.lt Partner from whom the goods were purchased.

 

11.6.2. The Buyer may exercise the right to return the goods only if the term for return of the goods has not been missed, the goods have not been damaged or their appearance has not substantially changed, and it has not been used. All returned goods must have authentic labels, protective bags and original packaging.

 

11.6.3.All gifts that were given with the purchased item must be returned at the same time.

 

11.6.4. When returning the goods, the Buyer must indicate the sender's address and pack the goods properly so that they are not damaged during shipment. The seller will not refund money for goods that were damaged at the time of shipment. The seller is not responsible for parcels that have been shipped improperly packaged with incorrect address, as well as if the parcels were lost or damaged during shipment.

 

11.6.5.If the Buyer has purchased a set of goods in the Muzi.lt store, he must return the entire set of goods to the Seller, ie the Buyer with the rights provided for the return of goods only in respect of all the goods in the set. In case at least one of the goods in the set does not meet the requirements provided for in Clause 11.6.2 of the Rules, the Seller has the right to refuse to accept the returned whole set of goods.

 

11.6.6. Having exercised the rights provided for in clauses 11.1-11.5 of the Rules, the Buyer must fulfill the requirements provided for in the Rules regarding the return of goods and follow the procedure provided therein.

 

11.6.7.Return up to 20 (twenty) kg. The Buyer may either weigh the Goods by delivering them to the Seller's collection point, returning them by courier or sending them by post. The Goods must be returned to the Seller at the address specified by the Seller in the acknowledgment of receipt of the notice of withdrawal sent to the Buyer. Goods weighing more than 20 (twenty) kg must be delivered to the address Kauno str. 15, LT-68178, Marijampolė.

 

11.6.8.If the Seller has delivered the goods to the Buyer's home and it is not possible to return them in one of the ways specified in the rules, the Seller must collect the goods from the Buyer at his own expense.

 

11.6.9.If the Buyer has exercised the rights established in Clauses 11.1, 11.3-11.5 of the Rules, the money shall be returned to him within 14 (fourteen) calendar days after the Seller has received the Buyer's notice, and if the goods are not returned to the Seller, the term the date of return of the goods to the Seller. If the Buyer has used the additional money back guarantee, he is subject to a 15 (fifteen) calendar day money back period, calculated from the day the goods are returned to the Seller.

 

11.6.10. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.

 

11.6.11. After exercising the rights established in clauses 11.1.-11.3 of the Rules, the following shall be returned to the Buyer: the price of the goods, administrative fee, if any, delivery costs. After exercising the rights established in clauses 11.4-11.5 of the Rules, the Buyer shall be reimbursed: the price of the goods, the administrative fee, if any, the costs of delivery of the goods, the costs of returning the goods.

 

11.6.12. Delivery costs of the Goods shall not be refunded if the Buyer has chosen a cheaper delivery method other than the one offered by the Seller specified in Clause 9.2 of these Rules.

 

11.6.13. The Seller has the right not to return the amounts paid by the consumer until the goods have been returned to the Seller and have been checked for compliance with Clause 11.6.2 of the Rules.

 

11.6.14.If there is a price difference when changing the goods, the Buyer must pay the Seller according to the recalculated prices.

 

Responsibility

12.1. The Buyer is responsible for the actions performed using Muzi.lt.

 

12.2. The registered Buyer is responsible for the storage and / or transfer of his login data to third parties. If the services provided by Muzi.lt are used by a third person who has logged in to Muzi.lt using the Buyer's login data, the Seller considers this person to be the Buyer.

 

12.3. The Seller is released from any liability in cases where the loss arises due to the fact that the Buyer, notwithstanding the Seller's recommendations and its obligations, did not read these Rules, although he was given such an opportunity.

 

12.4.If Muzi.lt provides links to other third party websites, the Seller does not guarantee that the information that can be viewed by clicking on these links is correct, complete or accurate. Third parties are responsible for the content, correctness, completeness and accuracy of the information provided by third parties. The seller is not obliged to check the transmitted or stored external information or to detect illegal actions.

 

12.5. The Seller is not responsible for the proper performance of mutual obligations between the Buyer and the Seller's Partners, whose goods or services the Buyer orders using Muzi.lt.

 

Marketing measures applied by the seller

13.1. The seller may initiate Muzi.lt various promotions or games at its own discretion.

 

13.2. The Seller has the right to unilaterally, without separate notice, change the terms and conditions of the promotions or games, as well as cancel them.

 

Exchange of information

14.1. The Seller shall send all notifications in accordance with the procedure provided for in these Rules during the registration of the Buyer or when ordering the goods to the e-mail address specified by the Buyer or by SMS message to the telephone number specified by the Seller.

 

14.2. The Buyer shall send all notices and questions to the Seller by the means of communication specified in the "Contacts" section of Muzi.lt.

 

Final Provisions

15.1. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.

 

15.2. The law of the Republic of Lithuania shall apply to the relations arising on the basis of these Rules.

 

15.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If no agreement is reached within 20 (twenty) calendar days, disputes shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.

 

03 03 2018 Version of the Rules

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